Manager, Service (AMS)

Summary

This position will develop and act on action plans that build service department skill sets to meet our customer and our corporate business objectives. This position will be responsible for providing day to day direction to the Branch’s Service Technicians.

Principle Responsibilities and Duties

Develop working relationships with existing and potential customers
Provide service management, leadership, guidance, and support the office including area resident mechanics
Review and complete all required departmental administrative duties within required timeline
Provide leadership and mentoring to service department team
Ensure disputed invoices are dealt with in a professional and timely manner
Responsible for service department expenses with additional focus on labor utilization, branch warranty, policy adjustments
Determine staffing and equipment requirements, submit requisitions, equipment AFE’s, etc.
Responsible for service department expenditures
Service department disciplinary actions
Conduct employee interviews and selection process

Service employee evaluations

Qualifications

Demonstrated Management skills (i.e. ability to lead, direct, motivate and supervise team members) organizational or marketing skills.
10 years natural gas compression industry experience.
Experience as a Field Service Technician.
Effective interpersonal, organizational, communication and customer service skills.
Able to prioritize multiple tasks and work independently with minimal supervision.
Proficient computer skills (MS office preferred).

Must be able to travel within the area.

Physical Requirements

Fast-paced general office environment. Many tasks have high degrees of time sensitivity. Domestic and international travel is possible on occasion.

About Us:

Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.

Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.

We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.

What Enerflex Offers You:

Full time employees enjoy the following benefits:

Generous healthcare, dental and vision plans
401(k) employer matching
Generous paid time off program
Employee equity plan
Tuition reimbursement
Fun office environment

Enerflex is an Equal Opportunity Employer

Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.