Director, Operations - Operations and Maintenance

Summary

The Director, Operations – O&M provides strategic leadership, operational oversight, and financial accountability for Enerflex's Operations & Maintenance (O&M) business across North America.

This position is responsible for the safe, reliable, and efficient operation and maintenance of customer-owned and company-operated assets. The Director leads regional operations teams, drives operational excellence, manages customer relationships, and ensures achievement of financial and operational objectives.

The role plays a critical part in scaling Enerflex's O&M business while establishing a culture of safety, accountability, customer focus, and continuous improvement.

Principle Responsibilities and Duties

Operations Leadership

• Lead all O&M operations across North America.
• Establish operational standards, policies, procedures, and performance expectations.
• Ensure effective execution of preventive, predictive, and corrective maintenance programs.
• Oversee plant startups, operational transitions, and mobilization activities.
• Drive continuous improvement initiatives focused on reliability, efficiency, and customer satisfaction.

Safety & Compliance

• Champion a safety-first culture throughout the organization.
• Ensure compliance with all applicable environmental, regulatory, and permitting requirements.
• Lead incident investigations and corrective action programs.
• Maintain emergency response and business continuity plans.
• Ensure operational risks are identified and mitigated.

Financial Management

• Own operational P&L performance.
• Develop annual budgets, forecasts, and workforce plans.
• Drive achievement of revenue, EBITDA, and margin objectives.
• Identify opportunities to improve operational efficiency and reduce costs.
• Monitor key operational and financial performance metrics.

Customer Management

• Serve as executive sponsor for key customer accounts.
• Lead customer business reviews and performance discussions.
• Ensure contractual obligations and service level agreements are achieved.
• Support contract renewals and business development activities.
• Act as escalation point for critical customer issues.

Reliability & Asset Management

• Develop and implement reliability-centered maintenance strategies which integrate AI to drive performance.
• Drive asset management programs that maximize equipment life and performance.
• Promote predictive maintenance, condition monitoring, and root cause analysis methodologies.
• Standardize maintenance planning and execution practices.

Leadership & Talent Development

• Build and lead a high-performing operations organization.
• Develop future leaders through coaching, mentoring, and succession planning.
• Support recruitment, onboarding, training, and retention efforts.
• Foster a culture of accountability, collaboration, and continuous improvement.

Strategic Growth

• Support development and execution of the O&M growth strategy.
• Evaluate opportunities for market expansion and new service offerings.
• Participate in acquisition due diligence and integration activities.
• Lead implementation of systems and technologies that improve scalability and performance. 

Qualifications

Education

• Bachelor's degree in Engineering, Operations Management, Business, or related discipline required.
• Master's degree preferred.

Experience

• 12+ years of progressive leadership experience in power generation, industrial services, utilities, energy infrastructure, or related industries.
• Minimum 5 years leading multi-site operations teams.
• Experience managing O&M contracts and customer relationships.
• Demonstrated operational P&L accountability (preferred).
• Experience with Natural Gas fired equipment, distributed generation, microgrids, or utility-scale generation preferred.

Knowledge, Skills & Abilities

• Strong understanding of operations and maintenance.
• Knowledge of reliability engineering and asset management principles.
• Strong financial and business acumen.
• Proven leadership and team development capabilities.
• Excellent communication and customer relationship management skills.
• Ability to lead organizational change and continuous improvement initiatives.

Leadership Competencies

• Strategic Thinking
• Operational Excellence
• Financial Acumen
• Customer Focus
• Safety Leadership
• Talent Development
• Accountability
• Decision Making
• Collaboration
• Change Leadership

*Applicants must be legally authorized to work in the United States. Currently, our organization is unable to consider candidates who require visa sponsorship or the transfer of an existing visa to obtain or maintain work authorization in the United States

Physical Requirements

• Travel up to 30% - 50% throughout United States
• Exposure to industrial and Power Generation environments.
• Availability to support critical operational events and customer escalations.