Service Supervisor

Summary

This position is responsible for supervising and scheduling all aspects of compression field operations within a (possible multi-state) Area, including safety and regulatory compliance, staffing, employee development, and assisting in ensuring that all Area revenue service and gross margin goals are achieved/exceeded. Other duties include but are not limited to enforcing company standards and procedures, ensuring overall operational efficiencies, customer service, oversight of the quality of service provided, and assisting with compression field service projects, including commissioning, troubleshooting, diagnostics, and repairing systems associated with Gas Compression.

Principle Responsibilities and Duties

•    Work directly with the local Branch Manager in coordinating the activities of all Technicians assigned to the area, including supervising, assisting, and monitoring their work/job assignments.
•    Ensure Technician assignments are efficiently organized in order to minimize driving and response time.
•    Assist with training Technicians in technical/service competencies as well as the processing of all required documentation and oversee major repair decisions.
•    Monitor unplanned service call frequency and vehicle maintenance expenses and review all field service reports.
•    Ensure that the appropriate environmental/safety accommodations and precautions are implemented and followed.
•    Communicate regularly with the Branch Manager on the status of Area personnel, staffing levels, productivity, and any developments regarding service issues or customer concerns.
•    Respond to customer requests and address customer needs proactively while representing the company in a professional manner at all times; develop and maintain internal as well as external customer relationships.
•    Encourage, develop, and ensure a safe work environment.
•    Other duties assigned by the manager.

Supervisory Responsibilities:
•    Directly, as well as indirectly, manage employees in accordance with the EFX policies and applicable laws.
•    Responsibilities include; planning, assigning, and directing work; appraising performance; arranging training for Technicians, rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

•    High school diploma or general education degree (GED) and advanced vocational/technical training.
•    Minimum of 5 years applicable experience
•    Preferred real-world, hands-on experience in prime movers commonly used in the compression industry, such as Waukesha, Caterpillar, etc 
•    Preferred real-world, hands-on experience in reciprocating compressors commonly used in the compression industry, such as Ariel, Dresser-Rand, etc
The following certifications in CAT/ Waukesha are preferred and considered a plus:
•    CAT Gas I 
•    CAT Gas II
•    CAT Electrical
•    Ariel Basic
•    Ariel Mechanical 
•    CAT 3500 ADEM III
•    CAT 3500ULB
•    Waukesha VHP
•    CAT 3600 ADEM III
•    CAT 3600 Master Mechanic
•    Waukesha 9390
•    Willing to learn and stay current on all OEM model-specific training to maintain certification if currently certified.
•    Willing to become certified and maintain certification as needed.

Secondary Qualifications:
•    Preferred knowledge to accurately complete advanced-level maintenance, repairs, and installation activities unassisted.
•    Preferred strong mechanical and electrical abilities with knowledge and experience to perform complex service, installation, and maintenance tasks.
•    Must have or willing to purchase his/her own tools of the trade. (With exceptions of specialty or OEM-specific diagnostic equipment)
•    Preferred or willing to Learn how to  interpret Compressor Performance and calculate engine horsepower.
•    Preferred or willing to Learn how to  understand CAT Gas Engine Rating Pro (GERP)
•    Preferred to be able to lead and perform overhauls, new unit installations, startups, and diagnostics on all major OEMs independently.
•    Preferred  to provide preventative and corrective field mechanical service on gas compression and/or production equipment on site at end-user locations.
•    Must be able to identify and Stop activities that are unsafe for personnel or the environment when they occur or are about to occur.
•    Preferred to have an advanced understanding of Compressor and Production Equipment types, models, and theory of operation.
•    Preferred to have an advanced understanding of Installation, Assembly, Commissioning, Trouble Shooting, and Repair procedures related to gas compressors and production equipment.
•    Must have a thorough understanding of tooling utilized to install, maintain, and operate Gas Compressors and Production Equipment. (Dial indicators, Laser alignment tools, feeler gauges, Digital volts Ohm meter, Emissions test equipment, and Hydraulic torquing equipment).
•    Preferred or willing to Learn how to teach and demonstrate proper technique of coupling alignments using both Laser and dial indicator methods.
•    Preferred or willing to Learn how  to accurately teach and operate Inclinio or equivalent equipment to achieve compliance with Ariel ER-82 for large compressor frame installations.
•    Preferred ability to decipher P&IDs, blueprints, Installation Instructions, and Technical Manuals.
 

Physical Requirements

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must frequently stand, walk, climb, balance, stoop, kneel, crouch, or crawl. The employee must regularly/frequently lift and/or move up to 25 pounds and Infrequently/occasionally lift and/or move up to 50 pounds using proper lifting techniques.