Calgary, AB, CA, T2B 3R1
Client Services Analyst
Summary
The Client Services Analyst provides first and second line support to Enerflex system users. Working with other IT management and staff, the candidate ensures Service Desk operations support business priorities through timely incident and request resolution, high quality ticket documentation, knowledge base article creation and maintenance and excellent customer service.
This position is based out of our manufacturing site at 4700 47 St. SE office.
Principle Responsibilities and Duties
- Provide Tier I and II support for desktops, laptops, mobile devices, printers, and supported software
- Log, track, and resolve incidents and service requests in the approved ITSM tool in accordance with SLAs
- Create, update, and maintain knowledge base articles and internal documentation to support consistent issue resolution and reduce repeat incidents
- Ensure all tickets are clearly documented with troubleshooting steps, resolution details, and relevant technical notes for auditability and knowledge sharing
- Support user onboarding and offboarding activities including account provisioning, access changes, and equipment preparation
- Troubleshoot issues related to Microsoft 365, Windows, VPN connectivity, and common enterprise applications such as SAP
- Escalate complex or unresolved issues to appropriate IT teams with clear technical notes and troubleshooting steps
- Build/image IT equipment, coordinate deployments and refresh activities, and maintain accurate asset records
- Provide onsite/desk side technical support as required
- Participate in service improvement initiatives and provide input on process and tooling enhancements
Qualifications
- Post-secondary education in Information Technology or equivalent practical experience
- 2+ years of experience in a Service Desk / Helpdesk / end-user support role
- Demonstrated experience using ITSM tools and following structured ticket management processes
- Strong troubleshooting skills across Windows endpoints, Microsoft 365, and basic networking concepts
- Strong documentation skills, including the ability to clearly capture troubleshooting steps and create user-friendly knowledge base articles
- Strong customer service, verbal/written communication, and time management skills
- Ability to work effectively in a fast-paced, team-oriented environment and manage competing priorities
- ITIL Foundation, CompTIA A+, and/or Microsoft certifications are considered assets
About Us:
Transforming Energy for a Sustainable Future. Enerflex is a premier integrated global provider of energy infrastructure solutions, covering gas processing, compression, power generation, refrigeration, cryogenic, energy transition, and water solutions. We proudly employ more than 5,000 highly skilled employees across over 25 countries worldwide.
Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior service to our customers positions us as the optimal partner to meet the needs of the dynamic energy industry.
We foster a culture of ensuring our employees have the tools to do their jobs right, but to also thrive in their roles. We pride ourselves in our competitive wages, extensive rewards programs, celebration of successes of individuals and teams, and are committed to ensuring Enerflex remains a safe and inclusive space for all.
What Enerflex Offers You:
- Values Based Organization
- Competitive Compensation
- Safety Focused Culture
- Incentive Programs
- Professional Development Opportunities
- Collaborative in office work environment, supportive team members
Enerflex is an Equal Opportunity Employer
Enerflex grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state, or local law. Equal employment opportunities are provided in recruitment, hiring, promotions, wages, benefits, and other terms, conditions, and privileges of employment.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, tasks, duties, knowledge, skills, and abilities required.
Please visit our website at www.enerflex.com for more information.