Summary

The Benefits & HR Coordinator plays a key role in supporting employee wellbeing and delivering a positive employee experience across the Canadian region. This position is responsible for the effective administration of employee benefits programs, providing responsive support to employees, and coordinating a variety of HR processes and programs.

As the primary coordinator for employee benefits administration in the Canadian corporate region, this role supports employees and HR teams by helping ensure benefit processes are handled accurately, efficiently, and with a strong service focus. The position acts as a key day-to-day contact for benefit-related questions, documentation, vendor coordination, and employee communications, while maintaining accurate records and supporting the smooth delivery of benefits programs.

In addition to benefits responsibilities, the role supports HR operations through employee communications, HR systems administration, reporting, records management, and coordination of key HR initiatives. While primarily administrative and coordination-focused, this position offers opportunities to contribute to projects and process improvements that enhance organizational effectiveness and employee experience.

This position is ideal for a customer-focused and detail-oriented professional who thrives in a fast-paced, collaborative environment and enjoys balancing employee support, program coordination, and continuous improvement.

The successful candidate demonstrates our values of integrity, commitment, and creativity to achieve success.

This position will be located at our 4700 47 Street SE Calgary, AB location.

Responsibilities and Duties

Benefits Administration & Coordination

• Administration of employee benefits programs, including health, dental, life insurance, disability, retirement savings, and wellness programs.
• Support employees through key life events (e.g., new hire onboarding, open enrollment, and qualifying life events), ensuring a smooth and positive experience.
• Maintain accurate benefits records and ensure compliance with applicable federal and provincial regulations.
• Provide clear, timely guidance to employees regarding benefit coverage, processes, and plan information.
• Process benefits-related documentation (e.g., pension, leaves, insurance, and retirement savings plans) to ensure continuity of coverage and accurate administration.
• Coordinate with insurers to support day-to-day administration and issue resolution.
• Support annual benefits renewals by gathering data, preparing summaries, and coordinating activities with internal stakeholders and external partners.
• Assist in benchmarking activities by compiling market data and supporting the benefits COE on project work.
• Support the communication and implementation of benefits changes, wellness initiatives, and employee wellbeing programs.
• Prepare reports and summaries related to benefits activity, participation, and trends.

HR Coordination & Administration

• Act as a central point of contact through the HR inbox and phone line, ensuring employee inquiries are handled promptly and professionally.
• Prepare clear, professional employee communications to support understanding and engagement.
• Support recognition programs (e.g., service awards), helping foster a culture of appreciation and belonging.
• Maintain and update HR content on SharePoint, ensuring employees have access to accurate and current information.
• Support HR programs including performance reviews, education reimbursement, and annual compliance initiatives (e.g., Respectful Workplace and Code of Conduct training).
• Produce HR reports and metrics to support decision-making and continuous improvement.
• Ensure accurate and timely processing of employee data within HRIS systems (SAP / SuccessFactors).
• Develop and maintain HR communications materials such as newsletters, FAQs, and presentations.
• Maintain organized and compliant employee records for HR and payroll purposes.
• Support HR projects and process improvement initiatives as required.

Qualifications

• Minimum 4–5 years of experience in HR coordination, benefits administration, HR operations, or a related field.
• Post-secondary education in Human Resources, Business Administration, or a related discipline, or equivalent combination of education and experience.
• Experience supporting employee benefits administration and working with external providers is considered a strong asset.
• Strong ability to organize, prioritize, and manage multiple competing demands in a fast-paced environment.
• Excellent attention to detail and commitment to accuracy and confidentiality.
• Strong communication and customer service skills with a focus on employee experience.
• Experience with SAP and/or SuccessFactors is an asset.
• Ability to work collaboratively with diverse teams and external partners.